Netdesk FAQs
Click on a question to go to the answer.
Do you have a question that we haven't answered here?
E-mail us at info@Netdesk.com or call us 1-888-Netdesk.
Where do I go for my class?
Answer: Please click on the location link below for driving directions, parking information, and general class hours.
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What are class hours?
Answer: Technical training classes generally begin at 8:30 am and end at 4:30 pm; End User classes generally begin at 9:00 am and end at 4:00 pm. There is generally an hour break for lunch around noon. Check your confirmation email or call your account manager to verify times for your specific class.
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Do you provide parking?
Answer: Parking validation varies by location. Please click on your class location below for information on your class location.
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Do you provide bus passes?
Answer: Bus passes vary by location. Please click on your class location below for information on your class location.
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How can I pay for my class?
Answer: Payment options include: personal or company check, VISA, MasterCard, American Express, or company purchase order.
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What's your cancellation policy?
Answer: If you cannot attend a class for which you hold a reservation, please notify us at 1-888-Netdesk. You may cancel course attendance without penalty up to five business days prior to the start date of the class. Class tuition is non-refundable if you cancel less than five business days in advance or are a "no show." If purchasing courseware, once opened or received, it is non-refundable. Netdesk reserves the right to cancel classes.
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What are your hours for testing?
Answer: Testing hours vary by location. Please click on the test location below for specific information.
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What should I bring to class?
Answer: We'll provide course materials (which generally have space for note taking), pens, highlighters, and the coffee. Most students find they don't need to bring anything special with them to class.
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How do I Audit a class?
Answer: You may retake an open enrollment class for up to 1 year after the original class for no charge on a STANDBY basis in any regularly scheduled class. To qualify, the class you audit must use the same courseware version as the original class you attended.
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What is your Employer Guarantee?
Answer: If a Netdesk-trained employee leaves your company, we'll retrain his/her replacement within one year of the original classes under our Audit policy. There is no charge for the class - you may need to purchase new course materials.
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Are you licensed?
Answer: This school is licensed under Chapter 28C.10 RCW; Inquiries or complaints regarding this or any other private vocational school may be made to the Washington Workforce Training and Education Coordinating Board, Building 17, Airdustrial Park, P.O. Box 43105, Olympia, Washington 98504-3105 (360/753-5673).
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What do I do if it snows?
Answer: Netdesk will make every attempt to hold class in the event of snow. We do this because it is virtually impossible for us to reschedule one day of a 5 day class conveniently for all students involved in that class. You need to use your best judgement as to whether it is safe for you to attempt to come in to class -- if you are unable to attend class for any reason, remember you can always audit it later.
Seattle: Please follow the University of Washington Seattle snow plan. (Note - This is different from the U.W. Bothell or U.W. Tacoma snow plan.) Should the U.W. Seattle hold classes, then Netdesk will also hold classes. For the UW snow plan, call 206.547.INFO (206.547.4636).
Portland: We will post a message on our website and on our phone system as to the status of class.
Baton Rouge / New Orleans / San Antonio: In the unlikely event this occurs, we will post a message on our website and on our phone system as to the status of class.
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Do you have a question that we haven't answered here?
E-mail us at Info@Netdesk.com or call 1-888-Netdesk.