MCDST Certification
Launch a successful IT career.
Organizations need qualified entry-level professionals to support the Microsoft Windows Desktop Operating System environment. There are an estimated 100,000 IT desktop support jobs available in the United States. In addition, demand for support specialists is expected to grow more than 90% between now and 2010.
The MCDST certification validates the fundamental skills needed to enter the IT industry as a support desk professional. The desktop support technician role helps end-users be more productive with Microsoft Windows. If you're looking to begin a successful career path and take advantage of job market opportunities, the MCDST certification puts you on the right track to get a job that meets increasing support services demand.
Start with the right foundation
MCDST certification demonstrates valuable troubleshooting expertise with the Windows Desktop Operating System to employers and clients. For career-changers looking to enter the IT industry or current support desk representatives looking to differentiate themselves, MCDST training and certification demonstrate to employers and clients your valuable troubleshooting skills supporting end-users with the Windows Desktop Operating System.
The MCDST certification provides a framework for learning and validating the skills that support technicians need. As a desktop support technician, you will use excellent customer service skills, educate users, and solve hardware or software operation and application problems on the desktop. You will learn valuable skills and best practices consistent with IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) foundational operations which are emphasized throughout all of the training content.
MCDST on Microsoft Windows Certification Requirements
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
An MCDST candidate should have six months of experience working with a desktop operating system.
MCDST candidates are required to pass two core exams. Elective exams are not required.
The value of MCDST certification to candidates.
- MCDST certification validates the baseline skills needed to enter the IT industry as a support professional.
- MCDST certification helps advance support technicians careers by providing a structured framework for learning skills.
- MCDST certification distinguishes job candidates from their peers.
- MCDST certification enhances job satisfaction through increased technical competancy.
- MCDST certification provides a knowledge foundation for additional Microsoft certifications.
The value of MCDST certification to hiring managers and organizations.
- MCDST certification provides a tangible benchmark for identifying qualified candidates for a support technician role.
- MCDST training and certification give your organization a competative advantage by allowing you to provide outstanding and consistant service to your customers.
- MCDST training and certification increase operational efficiency and reduce business costs.